When we write for work, we have a lot to consider—including questions like, “How much detail should I include?” and “How can I be concise while still explaining everything I need to say?”

As we write to inform our readers, though, we have a second, simultaneous goal: connecting with them. Just as we work to create clear, concise messages, we can also ensure our messages are connected and relational.

Strategic business writing means thinking about both informative goals like clarity and concision, and relational goals like tone, respect, and empathy.

This class shares three strategies for conveying clear, concise information and three strategies for writing to convey respect and connect with your readers through intentional business writing.