Differences of opinion and approaches are inevitable, but conflict can be avoided through careful and emotionally intelligent handling of the situation. 

This course equips participants with essential skills to navigate workplace conflicts effectively. Through practical insights, models, and strategies, learners will explore the roots of conflict, its effects, and the best approaches for resolution. Topics include understanding conflict types and causes, emotional intelligence application, and the use of proven frameworks like the Thomas-Kilmann model. Ideal for professionals seeking to enhance team harmony, productivity, and personal growth.

Topics List

• Understanding Conflict: Definitions and Causes
• Emotional Intelligence in Conflict Management
• Common Behaviors in Conflict Situations
• Conflict Management Styles and Models
• Effective Communication Techniques
• Impact and Consequences of Conflict
• Strategies for Conflict Resolution